Privacy Policy and GDPR

General Data Protection Regulation

1. the personal data that we collect about you;
2. why we collect personal data about you;
3. how we process your personal data;
4. with whom your personal data might be shared; and
5. how we protect the personal data you provide to us.

1. The personal data that we collect

1.1 We collect your personal data when you:

1. create a new user account with us on our website;
2. contact us or write to us via our website;
3. contact us by post, email or phone;
4. write to us via our social media pages, like LinkedIn

1.2 Personal data collected in this way might include:

1. full name;
2. postal address;
3. email address;
4. phone number;
5. payment details; and
6. your user account details.

2. Use of your personal data

2.1 We can collect your personal data so that we can:

1. register you on our website and manage any account that you hold with us;
2. manage our website’s services;
3. uphold our agreement with you in terms of the services that you buy, and process your purchases and receive payment;
4. let you know about major changes and developments on our website or to our services;
5. analyse and profile your shopping preferences, for example (analysis of market, customers and services) to allow us to:
   1. offer you a personalised browsing experience when using our website;
   2. respond to questions, requests for refunds or questions about your order;
   3. complete security checks and detect and prevent fraud.

2.2 We will only use your personal data in the circumstances described in paragraph 2.1 when authorised by law, and when:

1. we must use your personal data to fulfil a contract with you;
2. we must use your personal data to comply with our legal or regulatory obligations;
3. you have given us your consent to use your personal data (if consent is required, we will request it separately);
4. it is reasonably necessary to use your personal data to comply with our legal obligations when fulfilling our contract with you;
5. we must use your personal data to pursue a legitimate interest to improve our website for the benefit of you and other customers to whom we provide services.

Marketing

2.3 We would like to send you information by post, email, phone, text (SMS) or other means about our services and special offers that might interest you.

2.4 We will only send these messages if you tick the corresponding consent box when you provide us with your personal data. If you have agreed to receive information from us, you can ask to be removed from our mailing list at any time. For more details about how to ask to be removed from our mailing list, please refer to section 4 of this Policy.

2.5 We do not hold or keep any payment details that you provide when you order a service. Any payment details that you provide will be kept by the relevant third-party payment provider (PayPal).

3. Disclosure of your personal data

3.1 We may share your personal data with the following third parties, who might use it for the same purposes as described in section 2 above:

1. employees and agents of ARC (Atelier de Recherches et de Conceptions), to manage the accounts and Services provided to you by ARC now or in the future;
2. third parties who provide us with technological support to manage the accounts and services provided to you. Examples include our web hosting providers, our e-commerce platform providers, our software-as-a-service (SaaS) providers, and our payment services and payment gateway providers;
3. if we are required to do so by law, or if the law allows us to do so.

3.2 We may also share your personal data with third parties to abide by our legal or regulatory obligations.

3.3 We do not sell your personal data to third parties for marketing purposes.

4. How can I remove my name from the Arc-Tying.com mailing list?

4.1 If you previously consented to be added to the mailing list, and you no longer wish to receive our newsletter or other promotional messages, you can choose to no longer receive these messages by following the instructions included in each message. You can also be removed by:

1. writing to our Data Protection Officer, referencing “security and privacy enquiry” at ARC - BP 33 - ZI du Douxmesnil - 48 rue Ampère - 76 550 OFFRANVILLE;
2. Or by email at contact@arc-tying.com

4.2 Please note that you may continue to receive our messages while we are processing your request.

5. Consent

5.1 If we need your consent to keep and process your personal data, we will ask you to tick a box on the form or web page requiring consent. By ticking these boxes, you indicate that you have been informed of the reasons why we collect your personal data, how it will be used, for how long it will be kept, who else will have access to it, and your rights as a data subject.

6. How we keep your personal data secure

6.1 To protect your personal data, we have implemented policies and procedures guaranteeing that only authorised staff can access your personal data, that personal data is processed and stored securely, and that all systems that might access personal data have the necessary security measures in place.

6.2 Please note that the web is not a secure medium, and we cannot guarantee the security of data that you share online. You accept the security risks inherent to sharing information and completing transactions online, and you will not hold us liable for any infringement of your data protection rights attributable to sharing your personal data via the web.

7. How long do we keep your personal data?

8. Your rights

8.1 You can exercise your rights by contacting us using the details in section 15 of this Policy.

8.2 You can contact us at any time to ask for the personal data that we hold about you, as well as the reasons why we have this personal data, who has access to the personal data, and where we obtained the personal data. Once we have received your request, we will respond within a reasonable time frame (always within 30 days from the date of your request). Please contact our Data Protection Officer or send an email to contact@arc-tying.com to ask to see your personal data.

8.3 If the data that we hold about you is out-of-date, incomplete or incorrect, you can let us know, and we will ensure that it is updated. If you are concerned that some personal data that we hold about you is incorrect and you cannot amend it yourself, please contact our Data Protection Officer or send an email to: contact@arc-tying.com

8.4 If you believe that we should no longer use your personal data, or that we are no longer entitled to use your personal data, you can ask that we erase the personal data that we hold about you. When we receive your request, we will confirm if the data has been erased, or explain why it cannot be erased. Please contact our Data Protection Officer or send an email to contact@arc-tying.com to ask to erase your personal data.

8.5 You are entitled to ask that we stop processing your personal data. On receipt of your request, we will contact you to explain whether we are able to agree to your request, or if we have legitimate reasons to keep processing your personal data. If we no longer process your personal data, we might continue to hold your personal data to comply with your other rights or our legal or regulatory obligations. Please contact our Data Protection Officer or send an email to contact@arc-tying.com to ask us to stop processing your personal data.

8.6 You are entitled to ask that we stop contacting you for direct marketing purposes. You will find more details about this topic in section 4 of this Policy.

9. Cookies

Use of cookies

9.1 New technologies are emerging on the web that allow us to offer a personalised user experience. Specifically, there is a technology called “cookies” that we can use to provide personalised information on our website, for example. In most cases, we will need your consent to use cookies on the website. An exception is when cookies are essential for us to provide the services that you have requested.

9.2 A cookie is a data element that a website can send to your computer (or other electronic device) which can then be stored on your system. Cookies allow us to know who has looked at which pages and advertising on our website, determine how often particular pages are visited, and determine the most popular parts of our website. Non-personal information like type of browser, operating system and domain names might be collected when visitors use the website, and we might use this information to measure the number of visitors to the site. Unless you have objected when sharing your details, our system will store cookies on your computer when you visit the website.

Consent for cookies

9.3 There is a notification on our website’s homepage which describes how we use cookies. If you use this website after this notification has been shown to you, we will assume that you consent to us using cookies for the purposes described in this Policy.

What types of cookies do we use?

9.4 We can use cookies and similar tools on our website to improve its performance and improve your user experience.

First-party cookies: We configure these cookies, and only we can view them.

Persistent cookies: We can use persistent cookies, which will be saved on your computer for a specific period (generally 1 year or more). They will not be deleted when the browser is closed. We can use persistent cookies to recognise your device for more than one browsing session.

Session cookies: We can use session cookies, which are only stored temporarily during a browsing session, and which will be deleted from your device when the browser is closed.

Third-party cookies: We might use a certain number of third-party suppliers who also install cookies on our website to perform the services that they provide. These cookies are known as third-party cookies. The site arc-tying.com does not use third-party cookies.

Depending on the type of cookies that we use, cookies might also allow us to make our website more user-friendly. For example, persistent cookies allow us to save your password so that you do not need to enter it every time you visit our website. Our website might also use cookies to monitor website traffic and/or to ensure that you do not view the same content several times and/or to offer content specific to your interests.

The cookies that we use can essentially be divided into four categories depending on the function they perform on the website.

Essential cookies:
Essential cookies allow a website to work optimally. For our website, this means making your shopping experience as simple as possible. The site needs essential cookies to:

1. remember what is in a customer’s shopping basket;
2. allow the contents of a customer’s shopping basket to be transferred to the payment page and purchased; and
3. determine whether a customer is connected to a secure part of the website, such as the payment area.

Essential cookies are not dangerous for your computer, and they do not store personal data such as your payment card details.

Functionality cookies:

Functionality cookies are designed to store personal data such as names and addresses, which do not need to be entered again when you return to the site. Functionality cookies also remember important information like your response if we ask you to complete a questionnaire, which we will remember to avoid unnecessary repetition. To summarise, functionality cookies:

1. tell us if you are already signed in to your account.
2. tell us if this is your first visit to the website; and
3. allow online chat services to work correctly.

The details and functions of cookie categories currently used on our website are presented in the following table:

Disable cookies

9.5 The essential cookies that we use are necessary for you to be able to use the site. The site would not work correctly without these cookies. They are used to create a shopping basket, for online payment and for these features to work correctly. Essential cookies are not dangerous for your computer, and they do not store personal data such as your payment cards.

9.6 If you want to ensure that no non-essential cookies are installed on your computer, please follow the steps described in paragraph 9.7. This will not delete current cookies, but it will ensure that no other non-essential cookie is stored on your computer when you visit our website. However, please note that this means that you will lose key site functionalities, and you may no longer be able to purchase certain services.

9.7 You can generally configure your browser so that your computer does not accept cookies:

1. Go to the “Manage cookies” section and click on your preferred option, either by stopping installed cookies or informing you about them.
2. In the indicated list, click on the programme that your computer uses; if not in the list, click on the “help” tab in the bar at the top of this page, search for information on “cookies” – an explanation on how to delete cookies will appear, then follow the instructions.

9.8 You can also adjust your browser to tell you when a website tries to store a cookie on your computer (or other electronic device).

How you adjust your browser to stop accepting cookies or to be told about them will depend on the type of web browser used by your computer. You can follow the appropriate instructions for your browser by clicking on this link http://www.aboutcookies.org/Default.aspx?page=2(please note that this link will open a new window and will lead to an external website. We are not responsible for the content of external websites).

9.9 Remember that cookies do not contain confidential information such as your home address, telephone number or payment card details. We do not exchange cookies with third-party websites or external data providers. If you choose to disable cookies, certain sections of our website might not work correctly.

How to disable third-party cookies

9.10 Users based in the European Union can visit http://www.youronlinechoices.com/fr to disable third-party cookies. The site above is not connected to our website, and we are not responsible for its content. We only keep cookies for the duration of your visit to our website, except cookies that remember you for your subsequent visits, or when you save your username as indicated above.

10. IP Address

Your browser also generates other information, notably the language in which the website is displayed, and your web protocol address (IP address). An IP address is a set of numbers attributed to your computer (or other electronic device) during a browsing session when you connect to the web via your internet service provider or your network (e.g. if you access the web via a computer at work). Your IP address is automatically saved by our servers and used to collect traffic data about visitors to our website. We also use your IP address to help diagnose problems with our server and to manage our website. We do not use your IP address to identify you personally.

• Other sites

Please note that our website might contain links to other websites that can be accessed from our website. These sites are not controlled by us, and they are not covered by this Policy. If you visit other websites through links on our website, we cannot be held responsible for policies or procedures relating to data, or the content of these linked websites.

12. Anti-spam policy

What is spam?

12.1 Spam, also known as junk mail, is an unsolicited commercial email, generally sent by mass emails. Unsolicited means that the recipient has not given their verifiable consent to receive the message. Mass means that the message is sent as part of a larger set of messages, all with essentially identical content. The term “spamming” means the sending, issue or distribution of any unwanted commercial messages, particularly in large quantities, using electronic communication methods.

Anti-spam measures

12.2 We take the following anti-spam measures:

1. mailing list subscribers must expressly consent to ARC emails to receive them. The type of emails that people will receive is clearly indicated, both on the page where people subscribe, and with a link referring to this Policy;
2. we do not use purchased lists, rented lists or lists that use added email addresses;
3. we do not use email addresses that are gathered or copied and pasted on the web, or collected in any way;
4. we do not send offers external to our site or content external to our site to our newsletter recipients;
5. we do not send emails to people who have asked to be removed from our mailing lists.

13. Sending practices

13.1 We do not modify message headers to obscure the source of a message.

13.2 We remove addresses from future mailing lists after a maximum of 3 failed mailing attempts.

13.3 All mailings contain clear and simple instructions to be removed from the mailing list for future messages, and all reasonable attempts are made to make it easy for a subscriber to be removed from the mailing list on their request.

13.4 Personal data that is sent to us is only available to employees who manage this personal data to contact members of our lists. We have implemented security policies to ensure that our mailing list data is protected against theft and misuse.

13.5 If you receive an email that you believe to be spam sent from or on behalf of ARC, please let us know by email using the email address indicated below, and we will examine the matter.

13.6 If you have questions about our anti-spam policy, please contact us by sending an email to: contact@arc-tying.com

14. Contact us

14.1 If you have questions / comments about this Policy in general, you can email us at: contact@arc-tying.com

14.2 You can also write to our Data Protection Officer by post referencing “Security and Privacy Questions”:

ARC (Atelier de Recherches et de Conceptions)

BP 33 - ZI du Douxmesnil - 48 rue Ampère - 76 550 OFFRANVILLE

15. Changes to the Policy

15.1 We regularly review our Policy. We might occasionally amend and update this Policy. You should check this Policy regularly to ensure that you have read the most recent version, which will apply whenever you visit our website.

15.2 If we modify this Policy in such a way that affects how we use your personal data, these changes will be published on our website and, where appropriate, shared by email.

16. Data Protection Officer

16.1 Any comments, questions and requests about the use of your personal data are welcome, and should be sent to:

ARC (Atelier de Recherches et de Conceptions)

BP 33 - ZI du Douxmesnil - 48 rue Ampère - 76 550 OFFRANVILLE

Or by email at  contact@arc-tying.com

16.2 This Policy was updated on 30 November 2021